Frequently Asked Questions

Answers to the questions we hear most. Can't find what you're looking for? Email us at hello@hellovitaminbee.com and we'll be happy to help.

Orders & Shipping

+How long does it take for my order to ship?

Orders are typically prepared and shipped within 1–3 business days. Because everything is handcrafted in small batches, processing times may run a little longer during busy seasons. Standard delivery within the lower 48 states usually takes 3–4 business days once your order ships.

+Do you offer free shipping?

Yes! Orders of $99 or more ship free anywhere in the lower 48 states. Orders under $99 ship for a flat $7.99. For Alaska, Hawaii, U.S. territories and military addresses, USPS rates are calculated at checkout and free shipping does not apply.

+Do you ship internationally?

Yes! We ship to Canada, the United Kingdom and the countries of the European Union with USPS. Rates and delivery estimates are calculated at checkout. Customs duties and import taxes are not included in your order total and are paid by the recipient. Some countries restrict honey and bee products, so international orders may occasionally be inspected or delayed by customs.

+Can I pick up my order at the market?

Yes! At checkout, choose Pick up at Bluffton Farm and Flea (172 Bluffton Rd, Bluffton, SC). Pickup is free. Your order will be waiting at my booth on the next market day, 10am to 2pm. Check the Find Me page for upcoming dates.

+Do you offer local delivery or pickup?

We offer free local delivery on orders of $35 or more in the Bluffton and Hilton Head Island area (ZIP codes 29909, 29910, 29925, 29926, 29928 and 29938). After you order, you’ll get a text to schedule your delivery, which typically arrives within 1–3 days. You can also pick up your order for free at my booth at Bluffton Farm and Flea. Just choose it at checkout.

+How can I track my order?

Once your order ships, you’ll receive tracking information by email so you can follow it every step of the way.

Returns & Refunds

+What is your return policy?

For the safety and freshness of every product, we can’t accept returns on opened or used items. Unopened items may be returned on a case-by-case basis within 14 days of delivery. Approved refunds are issued to your original form of payment. See our full Refund Policy.

+What if my order arrives damaged or incorrect?

Please email us at hello@hellovitaminbee.com within 7 days of delivery and we’ll make it right.

Our Products

+What makes Vitamin Bee products different?

Everything is handcrafted in small batches with simple, recognizable ingredients. Clean ingredients. Real life. Wild places.

+How should I store the Elderberry & Bee Pollen Elixir?

Refrigerate it right after opening to keep it fresh and preserve the raw honey and botanicals.

+Is the Elderberry Elixir okay for kids?

Our label suggests 1 teaspoon daily for children 4+ and 1/2 teaspoon for children 1+. Because it contains honey, it is not for babies under 1 year old. If you have questions about your child’s health, please check with your pediatrician.

+What is Bee Luminous Sun Veil?

Sun Veil is our handcrafted botanical mineral sun balm, made with non-nano zinc oxide plus papaya oil, red raspberry seed oil, jojoba oil, shea butter, mango butter, beeswax and vitamin E. Shop Sun Veil.

Finding Us

+Where can I buy Vitamin Bee in person?

Meet us at local markets or find us at one of our retail partners. Check our Find Us page for the market calendar and partner list.

+Do you offer wholesale?

Yes! Stores interested in carrying Vitamin Bee can apply for a wholesale account here.

+How can I contact you?

Email us at hello@hellovitaminbee.com or use our contact form. We’re always happy to help.

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.